When will my order ship? - For Orders Readily Available ( In Stock)
We will ship most in-stock items within two business days or less, but please be aware that promotions and sales can occasionally cause delays. Your chosen shipping method affects the amount of time it will take to receive your order--we typically ship orders from Monday to Saturday (with holidays excluded).
When will my order ship? - Pre - Orders
Depending on the country of origin, pre-orders can take anywhere from 10 to 18 days to be processed through customs and delivered. Once your order has been released to us by customs, we will arrange to deliver it within 1 - 4 business days depending on your location. However, during sales or promotions, there may be delays in processing.
Can I change the address on my order?
We will usually ship orders to the address provided when the order was placed. If you need it delivered somewhere else, please contact customer service at 0778348800 as soon as possible.
If you have a Zim Shoppe account, you can update your shipping and billing addresses for future orders by logging in and selecting Address Book.
I have a delivery question not listed here, can you help?
If you have any questions or concerns, please don't hesitate to reach out to us at email@example.com and one of our associates will be more than happy to assist you.
What are my delivery options?
No matter your location in Zimbabwe, our goal is to ensure your order arrives directly to your doorstep. If you are based in Harare or any of the surrounding areas, our friendly delivery team can get your order to you within 1-2 days. If you don't live in the area, no problem! We will send your purchase to you with FedEx. The shipment will normally arrive within 2-4 days, depending on the distance from our location.
What happens if a product is missing from my shipment?
If a product is missing from your shipment, please contact our Customer Service department at +263778348800 or firstname.lastname@example.org and we will be happy to assist you.
How do I track my order online?
To track your order online, simply visit our website and enter your order number into the "Track Your Order" tool. This will provide you with the latest information on the status of your shipment. You can also track your order by logging into your account and selecting "My Orders". If you need further assistance, please contact our Customer Service team