When will my order ship? - For Orders Readily Available ( In Stock)
Orders readily available (in stock) may take up to 2 business days to process. Orders may take longer to process during sales and promotions. Shipment times will vary based on the shipping method and time that you select for your order. We ship and deliver orders Monday through Saturday, except on holidays.
When will my order ship? - International Orders
International orders may take up to 18 days to arrive to the destination country. After your order has been processed we will deliver within 2 business days. Orders may take longer to process during sales and promotions
Can I change the address on my order?
Once an order has been completed, we will plan to deliver it to the shipping address that was originally provided.
If this is not the case please contact customer service ASAP on 0778348800
If you create a UBM account, you can update your shipping and billing addresses for future orders by logging in and selecting Address Book.
I have a delivery question not listed here, can you help?
Yes! Please send us an email @ email@example.com, one of our associates will get in touch with you
What are my delivery options?
Courier – We deliver directly to your home or office, anywhere in Zimbabwe. All delivery and tracking details are supplied to you at checkout;
Collect – You can choose to collect from CBD in your city or any pickup point near you.
What happens if a product is missing from my shipment?
If you received an incomplete delivery you can notify us here and we will be in touch ASAP
How do I track my order online?
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.
The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
Business days are defined as Mondays to Fridays, excluding public holidays.